🛡Privacy Policy & Terms of Service

Effective Date: February 18, 2018

At Charter Recovery, we are committed to protecting your privacy, confidentiality, and rights as a client. We comply with the Health Insurance Portability and Accountability Act (HIPAA), 42 CFR Part 2, and all Nevada laws regarding counseling and treatment records.

🔒 Your Privacy

Your treatment and records are confidential. We will not release your information without your written permission, unless required by law (such as a court order, mandatory reporting, or emergencies).

Telehealth sessions are conducted using secure, HIPAA-compliant platforms.

📊 Data Collection & Use

We collect personal and clinical information necessary to provide treatment and scheduling.

  • Payment transactions are processed securely through Square or Clover.

  • We do not store your financial account details.

  • If you are referred by the courts, probation, or an attorney, we are required to share attendance and progress reports with your referral source.

📅 Attendance & Scheduling

  • Clients are expected to attend at least one session per week, unless otherwise approved.

  • Missing two consecutive weeks without notice may result in disenrollment.

  • Missed sessions must be made up within the same week to remain compliant with treatment plans and legal requirements.

💳 Payments & Refunds

  • Group Counseling: $30/session

  • Individual Counseling: $45/session

  • Anger Management: $30/session

  • Substance Use Evaluations: $100

Payments are due at the time of scheduling.

  • Prepaid sessions are refundable, except for individual sessions canceled without at least 24 hours’ notice. In those cases, payment is forfeited.

⚖️ Legal & Emergency Disclaimer

Charter Recovery provides outpatient counseling and education services only.
We are not a DMV-licensed DUI School. Our services fulfill ASAM 0.5 and level I.0 treatment requirements, but do not replace the Nevada DMV 12-hour DUI education program.

If you are experiencing a crisis:

  • Call 911 for emergencies

  • Call 988 for the Suicide & Crisis Lifeline

⚖️ For Courts, Probation, and Attorneys

At Charter Recovery, we work closely with Nevada’s legal system to help clients meet their treatment and compliance requirements. Below are answers to frequently asked questions from referral sources.

What services does Charter Recovery provide?

  • Outpatient counseling (ASAM Levels 0.5, & I.0)

  • Individual and group counseling sessions

  • Anger management counseling

  • Substance use evaluations

  • DUI counseling (treatment-based, non-DMV)

How do you report client progress?

  • We provide monthly progress reports to attorneys, probation officers, and courts.

  • Reports include attendance, participation, and treatment status.

  • All reports are compliant with HIPAA and 42 CFR Part 2.

Do you provide completion certificates?

Yes. Clients who complete their required treatment receive a Certificate of Completion. A copy can also be sent directly to their referral source.

Are your services court-approved?

Yes. Our ASAM Level programs meet Nevada court and probation requirements.
⚠️ However, Charter Recovery is not a DMV-licensed DUI School. The DMV 12-hour DUI education program must be completed separately if required.

Could you tell me how sessions are conducted?

All services are offered remotely through secure, HIPAA-compliant Zoom telehealth. This allows clients across Nevada to attend without travel while still meeting legal obligations.

How do clients enroll?

  • Clients can schedule and register sessions directly through our website: www.charterrecovery.me

  • Intake forms and referral paperwork must be completed before treatment initiation.

♿ Accessibility, Non-Discrimination & Cultural Competence

Charter Recovery provides services in compliance with the Americans with Disabilities Act (ADA).

We do not discriminate based on race, ethnicity, national origin, gender, age, disability, sexual orientation, religion, or cultural background.

Our staff are committed to providing culturally competent care, recognizing and respecting the diverse values, beliefs, and needs of each client to ensure equitable and effective treatment.