Charter Recovery – Frequently Asked Questions (FAQ)
1. What services does Charter Recovery provide?
We provide outpatient counseling and education for substance use and related concerns. Services include:
Group counseling for alcohol and substance use disorders
Individual counseling sessions
DUI education and treatment
Anger management counseling
Substance abuse evaluations
Court-ordered, pre-sentencing, post-sentencing, probation, and parole counseling requirements
Counseling frequency may be increased or decreased at the clinician’s discretion based on individual needs and progress.
2. How do I schedule sessions?
All scheduling is completed through our Schedule and Pay on our website. Clients must book both group and individual sessions online. Once scheduled, you will receive confirmation and the option to make your payment at checkout.
3. How much do sessions cost?
Group Counseling: $30 per session
Individual Counseling: $45 per session
Anger Management Counseling: $30 per session
Substance Abuse Evaluation: $100
All payments are due at the time of booking through our secure website.
4. Do I have to attend every week?
In most cases, yes. Clients are expected to attend at least one session per week to remain in compliance. However, the exact requirements can vary depending on your situation:
Pre-sentencing vs. Post-sentencing: Courts often set different expectations before and after sentencing.
Probation or Parole: Your supervising officer may require additional sessions beyond the standard weekly attendance.
Court or Referral Source: Each court, judge, or agency may have its own conditions and reporting requirements.
Individualized Treatment Plans: No two clients have the same plan. Counseling frequency may be increased or decreased at the clinician’s discretion based on progress, risks, and legal obligations.
Missing more than two consecutive weeks without prior approval will result in disenrollment and may be reported to your court, probation officer, or parole officer.
5. What if I have already paid in advance?
If you’ve already prepaid and are scheduled for this month, no additional steps are required. You may continue using the same Zoom Meeting ID and passcode provided in previous emails.
6. How do I join the group sessions online?
All sessions are held on Zoom. You will use the meeting ID and passcode provided in your enrollment email. These details remain the same for every group session.
7. What happens if I am late logging into a group?
Groups begin promptly at the scheduled start time.
Late entry is not allowed. Once the session begins, you will not be admitted.
If you arrive late and cannot join, it will be recorded as a missed group.
Missed sessions may affect your compliance and be reported to the court, probation officer, or referral source.
We recommend logging in 5–10 minutes early to check your connection before the session begins.
8. What happens if I miss a session?
It is your responsibility to reschedule promptly. Frequent absences may affect your compliance and progress reports. If you know you will miss a session, contact us in advance whenever possible.
9. Will my attendance and progress be reported to the court, probation, or parole?
Yes. We provide regular progress reports to courts, attorneys, probation officers, and parole officers as required. Reports include attendance, participation, and overall engagement.
Clients may also request a copy of their progress reports at any time for personal records or to share with other professionals.
10. How do I get proof of completion?
Once you have met your program requirements and financial obligations, you will receive a Certificate of Completion. This document can be submitted to your court, probation officer, or attorney.
11. What if I stop attending?
If you miss more than two consecutive weeks without prior approval, you will be disenrolled from the program. This may also be reported to your referral source.
12. Who do I contact if I have questions?
For help with scheduling, payments, or program requirements, please get in touch with Jennifer at Charter Recovery by emailing charterrecovery@outlook.com or calling (775) 337-6566.